Frequently Asked Questions
Steps for Downloading
- If a video is available for download, you will see a choice to download it for a price.
- That choice will be labeled download for $9.99.
- It will be added to your cart. Once payment is received, you will receive a download link that will allow you to download the entire video.
How will I know if I can play one of these files?
Download the Sample Clip. If you are able to play this file, you will be able to download and view any of our programs. Click here for a sample clip.
What format is it in?
The file is in Mp4 format.
What programs will it play in?
iTunes, Windows Media (after a codec download), QuickTime or VLC Player.
What can I do with it?
Watch it on your computer or a portable device such as an iPod, iPad, certain Smart Phones and others.
How many times can I download it?
There is a 3 download maximum. If you still need access after 3 downloads, contact Customer Service at 1-800-523-0226.
Can I share it with my friends?
No, the license is for your downloading only.
What if it doesn't work? Can I get my money back?
If you have any questions or problems regarding this download, please fill out this form. In many cases, credit will be given.
My download keeps stopping before it's complete. What should I do?
Please fill out this form and one of our customer service representatives will get back to you.