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Frequently Asked Questions

Frequently Asked Questions

Delivery Schedule


Express orders will be processed within 1 business day. A physical address is required. Express orders cannot be sent to a PO Box address.

If you indicate a Date Needed when selecting Express shipping, this gives us an idea when you would like your Express order to arrive. If no date is specified, your Express order will ship within 24-48 hours. Not all of the items on our site may be available immediately, so selecting Next Day, Two-Day or Three-Day shipping does not necessarily guarantee your order will arrive in 1, 2 or 3 days. Express Deliveries are not available on weekends (Saturdays and Sundays) or holidays.

Please note: We are not responsible for any delays due to circumstances beyond our control, such as inclement weather or carrier delays.


Regular delivery is via Priority Mail or UPS and requires 5-10 business days.


Economy delivery is via the United States Post Office and requires 2-3 weeks.


The recipient of an international order may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. Vision Video has no control over these charges and cannot predict what they may be. Customs policies vary from country to country and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimations.

Airmail for Canadian Orders - allow 10-12 business days

Express Orders to Canada - allow 3-4 business days

First-Class Mail International - allow approximately 4-8 weeks (varies by country - no tracking)

Priority Mail International - allow approximately 7 - 16 business days (no tracking)

Express Mail International - averages 2-6 business days

What are your shipping rates?

The rates below apply to all orders shipped to U.S. states and territories. Please see the checkout page for International and Express Rates after adding the items to your cart.

  Economy Regular Express
1 Item $4.99 $6.99 Varies
2 Items $5.99 $7.99
3 Items $6.99 $8.99
4+ Items $7.99 $9.99

Will I be charged sales tax on my order?

Orders from AR, AK, GA, IL, IN, KS, KY, LA, MD, ME, MI, MN, NC, NE, NJ, NV, OH, PA, SD, TN, UT, VA, VT, and WV will be charged state and local sales tax (subtotal x tax rate). If tax exempt, please email tax exempt certificate to or fax to (610)584-6643.

What Payment Methods Do You Accept?

In order that we may provide you with the lowest possible price and best service, we ask that all orders be prepaid.

You may charge to VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS or any PayPal™ payment method.

We realize that in some cases prepayment is not possible for institutions that are required to issue purchase orders. In such cases we will invoice you at the retail price upon receipt of your written purchase order which can be faxed to (610) 584-6643 or mailed to:

Vision Video
P.O. Box 540
Worcester, PA 19490

Playing DVD outside of North America?

All of the DVDs on our website will play in North America. DVD movies are coded by region so that movie studios can control where in the world their movies can be viewed. Hardware manufacturers encode DVD players for the regions where they are sold. We have attempted to include the "Region" on as many programs as possible. If you are placing an order from a country outside of the United States and its territories or Canada, and the region is not listed, please click here to e-mail us.

Can I show the DVD in a church or school setting?

Many customers ask us about showing video programs to church and school groups.
The Motion Picture Licensing Corporation (MPLC), the group who has offered umbrella licenses to show Hollywood productions in public groups, has now teamed up with Christian Copyright Licensing International (CCLI) to create Christian Video Licensing International (CVLI). For one small annual licensing fee, you can obtain a license to show all Vision Video/Christian History DVDs plus most other Christian and Hollywood titles. The CVLI provides legal coverage for churches to show DVDs for a variety of church activities, whether the DVD was purchased, rented or borrowed. These may include church services and programs, education sessions and youth activities. For a complete listing of Vision Video/Christian History titles covered by CVLI, click here.

This license does NOT cover materials that have been copied from another source or recorded from television. It also does NOT cover charging an admission fee for video showings.

For more information on obtaining a church video license, you can contact CVLI directly at 1-888-771-2854 or visit their website.

What is your return policy?

We are pleased to continue offering $5 DVDs, but in order to do so, we will no longer accept returns or exchanges on items that are $5 or less.

If, for any reason, a DVD does not meet your full expectations, return it to us within 30 days, and we will exchange it or refund the purchase price.

Please complete the "RETURN FORM" you received with your shipment and return it to:

Vision Video
Attention: Returns
P.O. Box 540
Worcester, PA 19490

Lost your return form? Download the form here.

Steps for Downloading a Digital Video

  1. If a video is available for download, you will see a choice to BUY NOW for a price.
  2. It will be added to your cart. Once payment is received, you will receive a download link that will allow you to download the entire video.

What format is it in?

The file is in Mp4 format.

What programs will it play in?

iTunes, Windows Media (after a codec download), QuickTime or VLC Player.

What can I do with it?

Watch it on your computer or a portable device such as an iPod, iPad, certain Smart Phones and others.

*If you are using an Apple portable device (iPod, iPad or iPhone) to download the file, please be aware that due to the device's limited search functionality, you may have difficulty locating the file again.

If you plan on viewing this file on your Apple portable device in the future, please follow these steps to be able to view it on the Apple portable device:

  1. Open the file in iTunes on the computer you synchronize with your portable device.
  2. After the file has successfully copied to iTunes, connect the portable device to your computer.
  3. Click on the portable device's name on the left side under “DEVICES”.
  4. Click on the “Movies” tab on the right.
  5. Verify the movie that you want to sync is listed.
  6. Verify the “Sync Movies” checkbox is checked and that all movies are set to sync or the movie's check box you want to sync is checked.
  7. Sync your device.
  8. The film will now be in your movies list in your 'iPod' app or listed in your 'Videos' app.

How many times can I download it?

There is a 3 download maximum. If you still need access after 3 downloads, contact Customer Service at 1-800-523-0226.

Can I share it with my friends?

No, the license is for your downloading only.

Is your .mp4 Digital Video in the wrong language?

To change the language, please follow these instructions:

  • To change the audio in Quicktime, select 'View | Languages | English' from the main menu.

  • To change the audio settings in VLC (which can be downloaded from, select 'Audio | Stereo-[English]' from the main menu.

  • To change the audio language in Windows Media Player, click on the this icon in the upper right of the media player.

    This will reveal the player in this mode.

    You then have to press the 'Alt+F' key combination to bring up the Main Menu.

    Select 'Play | Audio and language tracks' and the alternate audio language desired.

    Click in this icon at the bottom right of the player to return to the video player.
PO Box 540, Worcester PA, 19490 | 1(800)476-2492 |
Customer Service Hours: 8:00 AM - 6:00 PM EST Monday - Friday, 10:00 AM - 4:00 PM Saturday